NBFCs handle loan origination, underwriting, collections, customer service, payments, branches, partners, compliance, finance, and technology. Effective phishing drill should reflect those responsibilities instead of relying on a generic organization-wide example.
This guide focuses specifically on giving employees a focused, repeatable opportunity to practice one phishing-reporting or verification behavior. It does not combine separate keyword intents into one page.
Dedicated search intent • Audience-specific content • Safe practice • Useful evidence
NBFCs interact with borrowers and partners, banks and service providers, collections, compliance, and executive teams. Those relationships can create credible requests, but the learning content should never copy an active incident, confidential relationship, or real person's distress.
Separate subgroups when authority, systems, device access, schedules, location, language, or support differ. A useful objective describes an action people are genuinely able and authorized to take.
Source: NIST SP 800-50 Rev. 1: Building a Cybersecurity and Privacy Learning Program
Phishing Drill should reflect loan origination, underwriting, collections, customer service, payments, branches, partners, compliance, finance, and technology, including the authority, systems, devices, schedules, and support available to the audience.
Use fictional examples when addressing borrower, identity, credit, income, loan, collection, transaction, payment, employee, and regulatory information; do not place production records, credentials, or active cases in learning or exercises.
Teach employees to use known borrower, lending, payment, collections, partner, compliance, identity, and support processes when a request, destination, identity, or account event is unexpected.
Explain where reports go, what information helps, how employees receive acknowledgment, and why early reporting is supported after a mistake.
Document the audience, objective, owner, scope, permitted data, expected action, support route, and intended use of phishing drill evidence.
Use known borrower, lending, payment, collections, partner, compliance, identity, and support processes and approved instructions, with examples grounded in loan origination, underwriting, collections, customer service, payments, branches, partners, compliance, finance, and technology.
Test access, accessibility, timing, devices, reporting, response handling, stop conditions, and employee support before broad delivery.
Review drill scope, delivery, unique actions, verified reports, employee feedback, and the next reinforcement activity; assign every content, process, or control improvement to an owner and review date.
These are original starting points. Adapt them to approved organizational procedures and keep the activity separate from real accounts, records, transactions, incidents, and external parties.
Verify a fictional borrower payment, payout, or account change. For this phishing drill activity, use fictional content and direct participants to known borrower, lending, payment, collections, partner, compliance, identity, and support processes.
Practice checking an invented loan or partner document through the approved platform. For this phishing drill activity, use fictional content and direct participants to known borrower, lending, payment, collections, partner, compliance, identity, and support processes.
Report an unexpected collections, regulator, identity, or support request without using a real borrower case. For this phishing drill activity, use fictional content and direct participants to known borrower, lending, payment, collections, partner, compliance, identity, and support processes.
Retain the approved objective, audience, exclusions, content version, delivery or assignment status, access issues, drill scope, delivery, unique actions, verified reports, employee feedback, and the next reinforcement activity, employee feedback, and completed follow-up.
Participation is not the same as mastery. A click, report, answer, or drill decision is one observation under a particular set of conditions and does not establish intent or overall employee risk.
Document role, scenario, device, timing, difficulty, delivery, and access to support before comparing results. Use findings to improve instructions, verification, reporting, management support, and relevant business controls.
Common questions about Phishmake's features, onboarding, and support, answered to help you get started with confidence.
The goal is to reinforce a specific action through a bounded exercise that can be repeated and compared responsibly. Define the behavior and evidence before selecting content or technology.
Use a risk-based schedule and revisit learning when responsibilities, systems, policies, incidents, or threats change. Applicable obligations may also influence timing.
Only when their responsibilities, authority, systems, devices, working conditions, and expected response are sufficiently similar. Use subgroups when meaningful differences exist.
No. Activity records can support a broader program, but they do not independently establish compliance, certification, control effectiveness, or future behavior.
Use Phishmake to connect employee learning, controlled practice, activity review, and documented follow-up.
